Upon arrival at the Cancun airport, a representative will be waiting for you at the corresponding terminal with a Banner with your name, at the time of contacting you, the service will be provided without waiting time.
In the departure services (hotel-airport) the van will be at the indicated hotel with 10 minutes in advance, your name will be voiced and the service will be provided when you contact them to take them to the airport and leave them at the corresponding terminal.